Manager will be handling day to day online accounting services to clients in Australia. His/Her roles and responsibilities would include;

Ensure daily, weekly and monthly deliverable are addressed as per client requirement in Services Agreements

Plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.

Ensures that the area is sufficiently staffed and that the staffs are adequately trained.

Reviews area operational procedures, making recommendations to improve productivity.

Responds to questions from customers and internal staff members regarding area activities.

Maintains daily, weekly and monthly reporting of departmental activity.

Troubleshoots issues and problems within assigned area, referring complex problems to more senior management.

Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to new business.

Responsible for promoting teamwork and the cross training of employees.

Ensures appropriate escalation of customer service, operational and/or employee problems.

Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to HR (Shift Allowance, incentive etc)

Administer all human resource policies and procedures in a fair and consistent manner.

Perform all work in accordance with established policy and procedures.

Perform any other duties as necessary to perform the roles.

Min 5 years experience required in accounting and Australian Taxation

Experience in understanding customer requirements and creating solutions

Kochi, Kerala